Haugesund Fire Department

The municipality of Haugesund wanted to find a new system for alerting citizens about planned chimney sweeps, inspections and of changes to the planned schedule. The solution that was presented to them was UMS’ Address Based Alert System (ABAS), which utilizes a multi-channel approach to send notifications.

Haugesund Municipality is located between Bergen and Stavanger, on the west coast of Norway. The population is approximately 37.000. The fire and emergency preparedness department of Haugesund is responsible for the fire and rescue services of the municipality and is also tasked with inspection of the county as well as conducting training and providing information.

In Norway, all fire departments are responsible for the regular cleaning of chimneys within their area and they need to notify the owner of the house or apartment in writing about the date of scheduled chimney sweep or inspection. Previously, this was communicated by delivering letters to mailboxes and naturally, it took a lot of manpower. Along with the Norwegian national plan regarding digitalization of public communication from 2012, the municipality of Haugesund wanted to find a new system for alerting their citizens about planned chimney sweeps, inspections and changes to prearranged schedules.

The choice of ABAS as the best solution
The fire department of Haugesund assessed the services of UMS to provide an effective system to reduce the time and effort spent on notifying citizens regarding chimney sweeping schedules. The solution that was presented to them was UMS’ Address Based Alert System (ABAS), which utilizes a multi-channel approach to send notifications. The system sends SMS to registered mobile phones and simultaneously disseminates voice messages to registered fixed line phones. The system also allows citizens to respond back to the authorities if they need to reschedule or provide any other relevant information in response to the notification.

Improve and cost efficient every day work
With this new method of communicating, Haugesund municipality has ceased all traditional communication through letters delivered to mailboxes. They now send a SMS or a voice message several days before their planned chimney sweep or inspection as well as a final reminder before it is due and what could traditionally take a week, can now be delivered within minutes. With this approach, fire departments can better plan their workday and citizens can easily follow guidelines to provide a safe work environment for the fire department.

 

“UMS Service Alert solved many of our challenges and makes the everyday job for the fire department easier. The system simplified the traditional way of notifying considerably. We save time and resources with this system and consider it stable and reliable.”
Øystein Fonnes, Chief Fire Prevention Officer,
Department of Fire & Rescue Services, Haugesund Municipality

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