Based in the heart of MediaCityUK , our honest and friendly team on the 18th Floor is always working hard to provide the best systems for our clients. Cyber Essentials certified, our platforms are reliable and secure; perfectly suitable for police forces and councils from which their satisfaction and direct recommendations is constantly growing our client portfolio. Currently, our pace of success is thriving with over 2,000 people trained to use our systems and more than 1,000,000 citizens registered to receive multi-channel notifications in the UK. To keep up with the demand we are continuing to recruit new talents to maintain our high quality service.
UMS – an Everbridge Company
Suite 18.5 18th Floor,
Blue Tower, MediaCityUK,
Salford M50 2ST
Tel.: 0161 3939 872
Fax: 0207 660 0540
Tor Erling Nilsen
Customer story: Essex Police Community Messaging
UMS delivers its first community messaging system in the UK; Essex Community Messaging. Essex Police force supports the largest population in the East of England.
“Essex Community Messaging will get key crime and crime prevention information out to communities faster than ever before. It will also improve the two-way flow of information about community safety between Essex Police, neighbourhood and other watch groups, and the people of Essex”.
– Nick Alston, Police and Crime, Commissioner for Essex
Customer story: Dee Valley Water
With UMS address based alerting system, Dee Valley Water have found a way to transition from traditional forms of communicating service outages to a modern way of communicating with their customers. This new system has immediately seen a benefit in customer satisfaction and resulted in less unwanted calls taken by call centres.
The usage of the system has become a natural part of Dee Valley Water’s daily routine contributing to the bettering of their regulated service score. Providing notifications and updates promptly for all service disruptions on a regular basis, significantly reduces the amount of phone enquiries. This is a perfect example of customer service at its best.
The majority of people carry a mobile device with them to check their emails and messages. With our channel scope, the chances of successfully notifying residents is highly likely. Once messages are sent, our system can monitor the statistics in a given area whereby further strategic decisions can be made e.g. if there is continuous large scale interruption to drinking water, deploy and provide details of the nearest water tankers available to residents.
With the case of boil water notices increasing around the UK, customers are feeling more assured that the prompt alerting provided by Dee Valley Water would limit the amount of people put in poor health; essentially reducing the risk of fatalities and protecting the reputation of the firm.
With our address based alerting system, Dee Valley Water has found a way to move away from traditional forms of communicating service outages. This modern system, has immediately seen a benefit in customer satisfaction and resulted in less unwanted calls taken by call centres.
Response time to unplanned outages have improved through the immediate dissemination of alerts and the ability to create alert scenarios to match any situation. Naturally, this has also improved the aforementioned SIM scores.