GE Healthcare implements Location Based Alerting

From manual lists to time efficient and accurate location based alerting

Background

GE Healthcare are dealing with chemicals and exposes the facility to industrial risks like leakages and fire. This is not only dangerous to the employees working in the plant, but also to the residents living around it or anyone moving near the plant, should an unlikely accident ever occur. There are also many cottages in the area near the factory and they are not the owners’ primary home addresses and keeping track of the people occupying the cottages used to be a challenging task and manual updates of lists were needed.

The Lindesnes lighthouse is on the southern tip of mainland Norway and attracts over 100,000 visitors every year. The safety of these tourists who pass by the factory must also be considered while preparing for plant safety. While it is easier to warn employees whose contact information is known, identifying the people moving and living near the plant poses a challenge.

About GE Healthcare

GE Healthcare, one of world’s leading digital industry companies, employs over 2,000 people in Norway across multiple industries. The GE Healthcare plant in Lindesnes supplies the global market with the basic components for X-rays and MR, known as “contrast media”. The plant was established in 1974 and is now a modern factory facility with several hundred employees.

The solution

The solution implemented by UMS for GE Healthcare uses UMS’ patented location based alerting technology, where all cell phones in a given geographic area can be alerted via SMS.

The technology doesn’t discriminate between domestic and roaming SIM cards and reliably delivers alerts quickly. This can also account for the international tourists visiting the area and ensure that they also receive reliable and accurate information in case of an incident.

The solution also factors in network congestions that might result due to overloading the network. Typically, an industrial accident requires swift action that involves relaying information to a large number of people in a short period of time. UMS’ patented congestion control techniques ensure that the messages are delivered without any network bottleneck issues.
The Chief Security Officer of the plant can also monitor the alerts sent and to resend the same message to non-received phones during the first attempt. With speed being an essential component to disaster risk mitigation, the system accelerates the sending alert process further by providing features to create predefined alert templates for various scenarios.

Implementation and Usage

The system has been used to inform neighbours about evacuation drills, trainings and exercises, so that they do not panic when they receive the messages. The location based system has also been successfully used to send messages to all the employees, both hired and contractors.

Fortunately, GE Healthcare has not had any serious incidents around the factory until now. However, the management remains vigilant and has ensured a better
response to critical events by opting for the advanced location based alerting system that keeps everyone around the factory safe and informed.

"The location based alerting system solves our challenges by alerting employees, passing tourists, the cottage population and the local community in time, if there’s an event happening. The system can also be used to alert employees. For example, if there’s an event and we need to alert the medical services of the plant.
Earlier, we had manual lists which we had to update at uneven intervals. This is something we no longer need to do. It means a lot to us and to the community that the plant is a safe site for everyone",
Jostein Sneve,
Chief Security Officer, GE Healthcare Lindesnes

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