Advisory: Limited Support Phase for UMS Group Alerting Service (GAS)
As a user of a UMS GAS account, we want to inform you that our GAS solution is now in the Limited Update phase and will enter into the Limited Support phase on 1 July 2019.
We want to make sure that you avoid any gaps in your service by planning for a migration to Everbridge Suite before this date.
What is the Limited Support phase and how does it impact me?
Once GAS enters the Limited Support phase on 1 July 2019, users of the solution will continue to have access to all previously published documentation within the product. The Technical Support team will also continue to provide basic assistance, such as password resets.
However, after 1 July 2019, advance-level technical support will no longer be offered for the GAS solution. We also want to remind you that Everbridge now only delivers new functionality and improvements within the Everbridge Suite solution, which replaces GAS. All engineering work including releases and bug fixes have also discontinued for the GAS solutions.
What action do I need to take?
Everbridge provides a comprehensive migration program, under which we can help you migrate your users, configurations and contact data to the new Everbridge Suite solution quickly and efficiently. The migration program provides a dedicated migration specialist to manage the entire process from start to finish. Please contact your Account Manager to learn about all the benefits of the Everbridge Suite solution, review currently available migration incentives and begin your migration. If you do not have the contact information for your Account Manager, please contact Technical Support at email@example.com and they will connect you with your Account Manager.
Details on the migration process and related Frequently Asked Questions can be found here:
How we can help with your upgrade
As we look back on 2018, it has been an incredible year for the new combined company of UMS and Everbridge. You may have noticed some changes, such as the UMS branding becoming more aligned with Everbridge?
We’ve also been working behind-the-scenes to prepare for the integration of Everbridge and UMS technologies and we are excited to be reaching out to all customers using UMS’s Group Alert System to welcome them schedule their upgrade to the Everbridge Suite.
What are the main differences between UMS Group Alert and Everbridge's Mass Notification?
The Everbridge Platform will provide you with the most powerful platform on the market, expanded functionality, and added benefits such as 24/7 support. We will hold a webinar, to learn more about the Everbridge Suite Features and what to expect during the migration process.
Meanwhile - have a closer look at the features comparison.
How do I determine if I am eligible for an upgrade to the Everbridge Platform?
- While all UMS customers are eligible to upgrade at any time, we are giving priority to all UMS Group Alerting Customers.
- If you are not a Group Alert user, but have received an email, your sales person has identified you as being eligible to move early.
- Customers who have integrations with population databases should use the contact us button to determine eligibility.
What does an upgrade cost?
- If you are not adding any additional functionally, there will be no charge for the upgrade to the Everbridge platform.
- Everbridge will provide the services of a migration specialist for up to 5 hours to assist with configuration, data migration and best practices guidance.
- The Everbridge Platform will also include unlimited access to our online training platform, Everbridge University, for all of your users, for the duration of your contract.
- Everbridge will honor your existing traffic rates for voice and SMS.
Do I have to upgrade?
We encourage all customers to upgrade as soon as possible. All development resources on the UMS GAS platform have been reallocated to the Everbridge Suite to focus on new feature development for the Nordics.
How long can I continue on the Group Alerting System?
GAS will be no longer be supported as of Summer 2019. An End of Life date will be issued and posted on this site in February 2019.
What is involved in the upgrade process?
Typically, upgrades are completed over a 2-3 week period, during approximately 3-4 calls with a dedicated migration specialist who will remotely assist you through all steps of the process. Your migration specialist will also be able to provide with you best practices, tips and show you new features. Please join our webinar to learn more.
What training resources do you have?
Everbridge provides access to Everbridge University, our online training platform available 24/7, for an unlimited number of users for the duration of your contract. Everbridge also maintains a wealth of knowledge articles and periodically hosts best practices webinars.
Can I add new features?
If you are interested in adding functionality or products during the upgrade process, please let us know and we would happy to waive setup fees for all features added at the time of upgrade.
I have a different question. Who can I ask?
Please contact your sales reps or use the contact button below and we’ll get back to you right away. We will also be taking question live at our January Webinar.